A number of factors affect the quality of a print from a digital file, it can get quite complicated and confusing, so we will try and simplify things to help you get the best out of our printing and framing service.
The bigger the print, the larger the digital file required.
Firstly, the file size does matter! Generally, the larger the file size of your digital photo, the more data there is to create a great print. Printers require far more data than it takes to display an image on your smartphone or laptop screen. Always upload the biggest version so we can create the highest quality possible. Don’t use thumbnails or low-resolution versions of your photos. Smartphones and tablets tend to store the original photographs in the cloud to free up space on the device. If this is the case, you will need to download the original version. We accept files up 30mb (megabytes), but anything over 2MB should be ok for general size prints. The bigger the print, the larger the digital file required. Our upload system will let you know if it’s too small, and we have a neat little graphic that will rate the upload quality. Try and keep the score between ‘good’ and ‘ideal'.
On a standard frame upload there is a predefined ratio for the crop, that you can adjust to suit your image. On custom digital uploads there are multiple ways of cropping your photo, but one thing to consider is that the more you crop into an image the more data you will be losing, so with a low quality image you should try and keep cropping to a minimum.
Jpg’s are generally the best file format, but you can also use PNG, GIF or the native iPhone format. If in doubt, you can always get in touch with us to help you through the process.