We know that framing is a complex and personal process, so we’re always here to help.
Use the help widget to send a message directly to the team, or send us an email at: firstname.lastname@example.org
Or chat the old fashioned way on:
Customer service opening hours:
Mon - Fri 8.30am - 6pm
Hang HQ and workshop
Pear Tree Cottage, Barnby Moor, Retford, Nottinghamshire, DN22 8QS
Track your order
Custom frames - orders delivered within 3-7 days.
Sent in artwork orders, delivery estimation starts from the day we receive your art in the workshop.
How long will my order take?
Custom Digital Upload orders ship within 1-4 days. You’ll receive an estimated delivery date in your Order Confirmation email, and you can track your order status on your account page at any time.
Physical or Mail-In Item orders ship within 3-7 days after your art is fully received in our Workshop. You’ll receive two email notifications—one informing you that your art made it safely to our Workshop and another email notification with an estimated delivery timeline once your art is fully received in our factory. You can track your order’s status in your account page at any time.
Please allow an additional 1-3 days if using our design services for the custom gallery walls or custom frames.
How do I send you my art?
Send your art in our pre-paid packaging or in your own packaging and Hang will arrange UPS to pick it up.
We provide a prepaid label for your packaging, or we can send out a flat mailer or tube, depending on what you are sending.
Once you've securely packaged your art, drop off your package at your nearest UPS dropoff location.
Check out our video to run you through the whole process.
How much will it cost to frame my art/photo?
To make pricing nice and clear we have based it on the size of your art. To see how much it will cost to frame your piece, visit our Pricing Page